Frequently asked questions

Under 5 minutes. Connect your email (one click for Gmail or Outlook), upload a few past quotes, answer a couple of questions about your business, and you're live. No technical skills needed.

No. HUGRUN Cloud runs in your web browser. Works on your phone, tablet, or laptop. Nothing to download or install.

You can skip the quote upload step and add them later. HUGRUN will still handle your email replies from day one. The more quotes you upload over time, the better it gets at generating new ones.

Yes. Starter and Pro include a 7-day free trial. You add a card to start but nothing is charged until the trial ends, and you can cancel anytime before then. Test with real emails and see exactly how it works before committing.

No. HUGRUN never sends anything without your approval. By default it places each draft reply in your email Drafts folder, and you review, edit if needed, and send it yourself. If you turn on Send drafts from HUGRUN in Settings, pressing Approve sends the reply from your own Gmail or Outlook. You're always in control.

Your existing email signature is automatically included. When HUGRUN creates a draft in your Gmail or Outlook, your signature is appended by your email provider. Just like when you compose an email normally. Make sure you have a signature set up in your email settings.

Upload 3-5 past quotes (PDF, Word, or images) during setup. The AI extracts your pricing structure, line items, format, and tone. It also learns from your email history. The more history you give it access to (we recommend 24 months), the better it understands your business.

Absolutely. Every AI-generated quote shows you the full line-item breakdown. You can change descriptions, quantities, rates, and the cover email before approving. The total updates automatically as you edit.

HUGRUN classifies every incoming email: general enquiries, quote requests, booking requests, follow-ups, and complaints. It drafts appropriate responses for each. Spam and newsletters are automatically filtered and don't count against your daily limit.

You can reject any draft with one tap and write your own reply. The AI learns from your corrections over time. The more you use it, the better it gets. You can also adjust your tone and style preferences in Settings anytime.

Yes. All data is encrypted at rest and in transit. Your email tokens are encrypted at rest with Fernet (AES-128-CBC + HMAC). We never store your email password, we use secure OAuth2 tokens from Google and Microsoft. Your data is hosted on DigitalOcean in Sydney, Australia, with enterprise-grade security.

HUGRUN only reads emails that arrive after you connect. It accesses your email history (you choose how far back: 6, 12, or 24 months) to learn your tone and quoting style, but it only processes new incoming emails going forward.

No. Every account is completely isolated. Your emails, quotes, pricing, and business data are only accessible to you. No other user or tenant can see your information.

Yes. Go to Settings > Business Profile > Email Connection and click Disconnect. This immediately revokes HUGRUN's access to your email. You can reconnect anytime.

Connect Telegram or Slack in your Settings (Microsoft Teams is coming soon). When HUGRUN drafts a reply or generates a quote, you get a notification with Approve/Reject buttons right in your messaging app. No need to open the dashboard.

Yes. That's the whole point. You can approve or reject drafts directly from Telegram with one tap. Or open the mobile dashboard in your phone's browser. HUGRUN is designed for people who run their business on the move.

Yes. Upgrades and downgrades both take effect at your next renewal. You keep your current plan until then and are not charged in between.

You'll get a notification that you've reached your limit. New emails will queue and be processed the next day. If you often need more, you can upgrade your plan for a higher limit.

For higher volume email processing, get in touch via our contact page about custom plans or HUGRUN Build, which runs on your own hardware with unlimited capacity, additional modules, and multi-user support.

Yes. No lock-in contracts. Cancel from Settings > Billing and your access continues until the end of your current billing period.

There is no free plan, but Starter and Pro both come with a 7-day free trial so you can test with real emails. After the trial, Starter is AUD $29 a month. Less than a single billable hour.